![]() Improving quality is highly important for organizations that want to achieve their objectives. The cost of quality measures the lack of quality, or the result of not improving the quality performance beforehand. Paying attention to quality management has proven to lead to successful and competitive organizations, which are capable of offering superior products and services. Quality management is crucial for the success of every organization, which is why many organizations engage in the process of continual improvement to secure their future. Commitment to quality is related to the intent to remain competitive and stay in business due to increased global competition. Quality has become a global priority as many organizations have benefited from its practices. Undertaking quality initiatives will lead to superior products or services which meet and exceed customer expectations, increase revenues and productivity for the organization. Quality is an essential factor that differentiates an organization from its competitors. Quality management is the act of managing all activities and functions needed to maintain a consistent level of excellence in an organization, product or service. ![]()
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